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Terms &

Terms and conditions

General Terms & Conditions

All terms and conditions relating to the supply of products from Claro Print Ltd. are covered below. Please read all terms and conditions carefully before placing an order. By ordering any of our Products, you agree to be bound by these terms and conditions. Please print a copy of these terms and conditions for future reference. By agreeing to proceed from quotation to order it will be assumed that you have read, understood and agree to the conditions below.  

You can view our Privacy Policy here.

1. About Claro Print Ltd.
Claro Print Ltd
Offices 26-28
1 Spiersbridge Way
Glasgow G46 8NG
United Kingdom

Registered in Scotland Number: SC378314. 
VAT Registration number: 103 3766 40 

2. Service Availability 
Claro Print Ltd. provides printed goods and services to clients globally.


3. Your Status 
By placing an order with Claro Print Ltd you warrant that: 
a. You are legally capable of entering into binding contracts. 
b. You are at least 18 years old. 


4. Customer Information

4.1 Communicating with the customer.
When placing an order the customer must provide the full legal name and registered address of the entity resposbile for making payment along with a phone number and email address, that is operational from the moment the order is placed until until the completion of the order. The customer has to ensure that their spam filter settings are adjusted to ensure that emails from Claro Print will be received. This email address will be used for future orders until it the customer sends a notification of change. Claro Print Limited is authorised, but not obligated, to send messages of any kind – also such messages that are essential for the contractual relationship and the correct implementation of the contract – by other means than electronic mail. In particular the customer can neither demand that messages are sent by telephone, letter, and fax or by services of telecommunication systems – e.g. short message services (SMS) – nor can the customer successfully invoke ignorance if messages by such means of communication are missing, when Claro Print Limited has sent the message to the email address according to paragraph 1. Messages from Claro Print Limited, which are sent by email to the email address given according to paragraph 1, are presumed to be received by the customer after they are sent. Claro Print Limited is only responsible for transmission errors if their cause is based on failure of Claro Print Limited’s own systems. The customer is allowed to provide evidence that a message sent has not been received for reasons beyond the customer’s sphere of influence. Claro Print Limited is not obligated to point out to the customer that there is a missing, wrong or an inoperable email address in terms of paragraph 1. However, the customer is allowed to provide evidence that such a message would have been technically feasible and reasonable. 

4.2 Personal Data and Privacy Policy.
The personal data (for instance name, address, payment information) you have provided us with will be used for the fulfilment and processing of the contract. Our goods are delivered by courier. This company will be given access to your data as far as this is necessary for the delivery of the goods. If you have agreed to us doing so, we will also use your data to inform you about our latest products and other news concerning our offers. You are entitled to withdraw your agreement at any time. Additionally, you have the right to request us to change or delete your data. This process will not entail any further costs, except those charged by your provider for sending emails. If we alter or delete your personal data you have the right to be informed. We store your personal data as well as data concerning your order for the purposes of fulfilling the Contract. You will receive all information concerning the formation and the implementation of the Contract, your order data as well as our Terms and Conditions (T&C) in an email confirming your order. You can save this email on your PC which will enable you to access these data at any time. Additionally, you can access your personal data as well as data concerning your order in the customer area of our web portal. If you have any questions concerning data protection, please feel free to contact our customer service.
Claro Print Ltd, Offices 26-28, 1 Spiersbridge Way, Thornliebank, Glasgow G46 8NG.  0141 297 1108 e-mail: 

5. IP Addresses & Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and improve the layout of the site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us: To estimate our audience size and usage pattern. To store information about your preferences, and so allow us to customise our site according to your individual interests. To speed up your searches. To recognise you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control. 

6. The Contract Between Us 
6.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm acceptance by sending you an email confirming your order (the Order Confirmation). A legally binding contract between us will be formed only when we send you this Order Confirmation.

6.2 However, you will not have any right to cancel a Contract for the supply of any of the Products because the cancellation rights do not apply to the sale of custom-made articles or goods made to a consumer’s specification. 

7. Availability & Delivery 
7.1 Specified delivery schedules are not be fixed. A fixed schedule must have been expressly designated as such and agreed by Claro Print. As a rule, specified delivery schedules denote planned shipment times. 

7.2 The delivery date is dependant upon receipt and confirmation by Claro Print of all data, payments and email notices before the 4 pm Monday to Friday order cut-off point. If the customer has processed payment online then order processing is commenced following electronic confirmation of a successful transaction. The beginning of the delivery time is calculated from receipt of payment confirmation. The delivery period is specified in working days - Mondays to Fridays, excluding weekends and UK public holidays. Where the terms Standard Delivery and Express Delivery are used the standard delivery lead time is 7-10 working days and the express delivery lead time is 3 working days.

7.3 The delivery period is regarded as having been observed if the goods have left the plant or, if they can be dispatched or, have been reported as ready for shipment by the end of the delivery period. This will be subject to the customer supplying Claro Print all materials required for the production of the order correctly and on time. Prompt and proper fulfilment by the customer of their obligations is required so that the delivery period is observed. 

7.4 If the agreed delivery schedule is not observed by Claro Print, you will first set a reasonable period of grace in writing. You can rescind the Contract if this period of grace expires without result. 

7.5 International Deliveries: When sending goods outside of the UK, the recipient may be subject to additional charges, such as VAT, tax, and duty, which are the responsibility of the recipient. Claro Print ("we" or "us") will not be responsible for these charges, and any such charges will be the responsibility of the sender (the client). It is the sender's responsibility to be aware of any applicable charges and to pay them in a timely manner to avoid any delays or additional charges. By placing an order with us for international shipments, you agree to take full responsibility for any additional charges that may be incurred by the recipient.

7.6 Returned Parcels & Consignments: If a parcel is returned to us as undeliverable or for any other reason, we will hold the parcel for a period of 14 days before it is discarded. We will make every effort to notify you of the returned parcel within a reasonable period of time using the contact information you have provided to us. The 14-day holding period will commence from the time we have notified you of the returned parcel, whether or not you acknowledge receipt of the notification. During this holding period, you may arrange for the parcel to be re-delivered to you, subject to payment of any additional delivery costs that may apply. If we do not receive any instructions from you within the 14-day holding period, the parcel will be discarded, and we will not be liable for any loss or damage resulting from the disposal of the parcel.  If you wish Claro Print to hold the parcel past the 14 day period a charge of £2.50 per parcel per week will be applied.  

7.7 Additional Delivery Costs for Returned Parcels: If a parcel is returned to us as undeliverable or for any other reason, the client will be responsible for any additional delivery costs that may apply to re-deliver the parcel. Such costs will be charged at our prevailing rates, and the client will be required to pay the additional costs in full prior to re-delivery. Any previous delivery costs incurred will not be refunded, and any additional charges for re-delivery will apply again, including any applicable taxes, duties or fees for international shipments. If there is a postal float balance being held, any additional shipping fees for re-deliveries will be deducted in full from any available float. By placing an order with us, you acknowledge and agree to these terms and conditions related to additional delivery costs for returned parcels.  Any additional storage charges will also be automatically deducted from and postal float balance.

8. Risk & Title 
8.1 The Products will be at your risk from the time of delivery. If the goods are ready for dispatch and shipment or acceptance of them is delayed for reasons for which we are not to blame, the risk shall pass to the customer when the customer receives notice that the goods are ready for shipment. 
8.2 Ownership of the Products will pass to you only when Claro Print receives full payment of all sums due, including any delivery charges.


9. Price & Payment 
9.1 The prices of any Products will be as quoted by Claro Print, except in cases of obvious error. 

9.2 These prices shown exclude UK VAT and include delivery costs unless otherwise stated. The costs for shipment will cover once-only dispatch to a single UK mainland delivery address specified by the customer, unless otherwise stated. Where appropriate, UK VAT is applied at the invoice stage and is clearly indicated prior to completion of the purchase transaction. 

9.3 Claro Print provides a wide range of products and it is possible that, despite our best efforts, some items may on occasion be incorrectly priced. We will normally verify prices as part of our order confirmation process so that, where a Product’s correct price is less than the stated price, we will charge the lower amount. If a Product’s correct price is higher than the price quoted, we will normally, at our discretion, either notify you of any increase in cost and await your further instructions or absorb the additional cost (at Claro Print's discretion).

9.4 Claro Print is under no obligation to provide the Product to you at the incorrect (lower) price, even after it has sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a ‘mis-pricing’. 

9.5 Payment for all products must be by bank transfer (BACS). Where Pro Forma prepayment terms are agreed, the payment must be received before the production of physical goods commences. Where credit terms are agreed, the payment must be received by the due payment date.

9.6 Credit and Debit card payments can be taken in exceptional circumstances up to a value of £250. In such cases payment should be made via a secure 'Stripe' payment link that Claro Print will send to your designated email address.

9.7 The stated prices apply on the condition that the order data on which the prices are based does not change after conclusion of the Contract. Costs caused by subsequent changes instigated by the customer will be charged separately. 

9.8 Claro Print will send invoices solely by email with a qualified electronic signature. By submitting an order the customer agrees to this form of invoicing. Payments will be due on the stated date regardless of whether and when an invoice is issued. 

9.9 Unless specified otherwise on the Order Confirmation, the gross total price will be due for payment immediately after conclusion of the Contract (receipt of the Order Confirmation). 

10. Print Data & Obligations To Check It 
10.1 We will carry out all print orders solely on the basis of the print data sent by you. Error-free printing is not guaranteed in the case of differing data formats or other specifications.

10.2 You must carefully check the print data to determine whether it is suitable for the order before sending it to us. We will not check the print data and the customer alone will bear the risk of any errors in the printed Products owing to incorrect data supplied. 

10.3 At your express request, formats other than those specified in the customer information will be processed, where technically feasible. If errors occur as a result of using these formats, responsibility will be borne by the customer and not by Claro Print. 

10.4 We can convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer. 

11. Complaints 
11.1 Obvious defects in delivered goods must be reported to us within 2 weeks of receipt. 

11.2 Complaints made solely because you have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used. 

11.3 Slight deviations in colour will not be regarded as defects. 

11.4 Short or excess shipments of up to 10 % of the ordered print run that are customary in the trade must be accepted by you, provided they are reasonable. The supplied quantity will be charged. 

12. Our Liability 
12.1 Claro Print warrants that any Product purchased from us is of satisfactory quality. 

12.2 Our liability for any Product purchased from us is strictly limited to the purchase price of that Product. 

12.3 This does not include or limit in any way our liability: a. For death or personal injury caused by Claro Print’s negligence b. Under section 2 (3) of the Consumer Protection Act 1987 c. For fraud or fraudulent misrepresentation d. For any matter for which it would be illegal for Claro Print to exclude, or attempt to exclude, its liability. 

12.4 If the supplied goods are defective or lack warranted qualities, Claro Print – at its discretion – will supply a replacement or remedy the goods, to the exclusion of further warranty claims by the customer. If Claro Print allows the period of grace set for it to elapse without supplying a replacement or rectifying the defect, or if subsequent remedy fails, you can rescind the Contract or demand appropriate reduction in the purchase price, to the exclusion of all other claims. Claro Print will be liable for replacement deliveries and work done on subsequently remedying goods to the same extent as for the original goods. 

12.5 If part of the delivery has defects, this will not authorize the customer to object to the entire goods. 

13. Ownership, Archiving & Proprietry Rights 
13.1 The printing forms or carriers produced and used by Claro Print to produce the goods will remain its property. 

13.2 Digital data and other objects required for reuse, as well as semi-finished and finished Products, will not be retained by Claro Print beyond the delivery schedule. Data used for production is not returned to the customer but deleted after shipment. 

13.3 Claro Print Products will be created solely on the basis of the customer’s content-related stipulations in the print data that has been sent. Claro Print has no influence on the contents of the printed Products. You represent that you have all rights to use, disseminate and publish the data you have sent, in particular with regard to text and photographic material. You are liable for ensuring that the data you supply does not infringe proprietary rights of third parties and that the contents of printed matter do not violate the applicable law. You will indemnify us without reservation if claims are asserted against Claro Print due to the infringement of the rights of third parties, in particular breaches of copyright, as a result of the use of the data provided by you. 

14. Written Communications 
Applicable laws require that some of the information or communications Claro Print sends to you should be in writing. When contracting services from Claro Print Ltd. you accept that written communication with Claro Print will be mainly electronic - we will contact you by email. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Claro Print Ltd provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

15. Notices 
All notices by you to Claro Print Ltd must be given to Claro Print Limited OR We may give notice to you at either the email or postal address you provide when placing an order, or in any of the ways specified in Paragraph 13. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and placed in the post and, in the case of an email, that it was sent to the specified email address. 

16. Transfer Of Rights & Obligations 

16.1 The Contract between you and Claro Print is binding on both parties and on their respective successors and assignees. 

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

16.3 Claro Print may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of its rights or obligations arising under it, at any time during the term of the Contract. 

17. Events Outside Our Control 
17.1 Claro Print will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by events outside its reasonable control (Force Majeure Event). 

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond its reasonable control and includes in particular (without limitation) the following: a. Strikes, lock-outs or other industrial action. b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. e. Impossibility of the use of public or private telecommunications networks. f. The acts, decrees, legislation, regulations or restrictions of any government. 

17.3 Claro Print’s performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and it will have an extension of time for performance for the duration of that period. Claro Print will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the Contract may be performed despite the Force Majeure Event. 

18. Waiver 
18.1 If Claro Print fails, at any time during the term of a Contract, to insist upon strict performance of any of the customer's obligations, or any of these terms and conditions, or if it fails to exercise any of the rights or remedies to which it is entitled, this will not constitute a waiver of such rights or remedies and will not relieve the customer from compliance with such obligations. 

18.2 A waiver by Claro Print of any default will not constitute a waiver of any subsequent default. 

18.3 No waiver by Claro Print of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to the customer in writing in accordance with Paragraph 14 above. 

19. Severability If any of these terms and conditions, or any provisions of a Contract, are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, they will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law. 

20. Entire Agreement 
20.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between Claro Print and the customer in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between Claroprint and the customer, whether oral or in writing. 

20.2 Claro Print and the customer both acknowledge that, in entering into a Contract, neither party has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between Claro Print prior to such Contract except as expressly stated in these terms and conditions. 

20.3 Neither of the parties will have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently), and the other party’s only remedy will be for breach of contract as provided in these terms and conditions. 

21. Our Right To Vary These Terms & Conditions 
21.1 Claro Print has the right to revise and amend these terms and conditions from time to time. 

21.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to these policies or terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 

22. Law & Jurisdiction 
Contracts for the purchase of Products through our site will be governed by Scots law. Any dispute arising from, or related to, such Contracts will be subject to the non-exclusive jurisdiction of the Scottish courts.

23. Installation
23.1 Any installation work undertaken by Claro Print or it's 3rd party contractors will be covered for a period of 6 weeks from completion.  If within this period there are issues directly linked to the installation we will take appropriate measures to make good.  This does not cover vandalism or weather damage (23.4)

23.2 All risk assessments will be completed directly by our 3rd party installers, any issues raised will be made directly from installer company to client.  All issues in relation to RAMS documentation or the appropriate qualifications should be taken up directly between the client and 3rd party installers.  A direct contact for the installer will be made available to the client on appropriate paperwork.

23.3 Risk & Liability
During any installation works, the liability shall be the sole responsibility of the installation company and their relevant insurance will be made available to client contact.  Once the installation team have left the installation site, the liability shall pass in full to the client and/or the site or building owner.

23.4 Damage
Any damage to externally installed signage caused by vandalism, poor maintenance, adverse weather (flooding, earthquake, fire, wind, storms, lighting, hail or rain) will not be covered and any re-installation.  Claro Print nor it's 3rd party installers are to be held liable for any damage due to any of the above reasons. If damage occurs it will be the sole responsibility of the client to make appropriate arrangements to make safe or repair.  This applies even within the 6 week grace period stated in clause 23.1

24. Guarantee
24.1 The perfect print guarantee is at the absolute discretion of Claro Print and the senior management team.  The guarantee will only cover instances of incorrect printing or finishing.  It will not include late or missed deliveries, low resolution, typing errors any errors which could have been picked up at the proof stage.

24.2 The level of defects to be considered must be over 10% of the total order, if it affects less than 10% of the total order it will be considered to be acceptable.  10% is the industry standard tolerance.  Pictures will be requested showing a wide selection of the total order.  These must be clear, realistic images and not blown up to highlight defects.  You may be required to send 10% of the order back for checking.  This will be at clients cost.  Only if the decision to reprint or refund is taken will you be refunded for the cost of mailing.

24.3 If Claro Print decide to uphold the guarantee, we will require all good to be sent back in full, prior to a reprint or refund being instructed.  If goods cannot be supplied back in full quantity, we will consider the order having been used and therefor deemed as acceptable by you and thus voiding the claim against the guarantee.  The decision to whether to reprint or refund lies directly with Claro Print and is not able to be decided upon by the client.

24.4 A reprint will always be the initial stage, it is our duty to make good any defective work and as such, this will always be the first solution.  We reserve the sole right to reprint as many times as required to make good the product and fulfil the order.  

24.5 The guarantee covers the printed products only, it will not cover delivery costs, installation issues or costs associated with installation.  The guarantee does not cover consequential loss. 

24.6 If the decision is taken to partially or fully refund, this will be refunded in the form of a printing credit.  No bank transfer payments will be made.


Swag Campaign Addendum to Terms & Conditions

1. Overseas Shipping: Any and all additional duty, import taxes, or any other related charges arising due to shipping to addresses outwith the UK will be borne by the client. We do not take responsibility for these extra costs, and it remains the client's duty to settle them as required by the shipping or customs authorities.

2. Insurance of Goods: Any goods that are stored in our facility or a third-party warehouse are solely the client's responsibility when it comes to insurance. The client should ensure they have suitable insurance coverage that encompasses the replacement value of their goods while in storage.

3. Unders: Should there be any unders (i.e., fewer products than the ordered quantity) in the delivery, we will not be liable to compensate or make up the balance for the remaining items or boxes.

4. Damages or Defects: Clients must report any damages, defects, or discrepancies within 14 days of the delivery of the first box. In cases where we acknowledge and validate the claim regarding substandard or defective products, our liability will be limited to reprinting or replacing the item in question. We will not be responsible for the redistribution or replacement of any completed packs that have already been dispatched to the final recipients.

5. Agreement: By proceeding with the order, the client acknowledges and agrees to both the general terms and conditions and the specifications set out in this Swag Campaign Addendum.

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